Returns & Refunds
We are so excited to solve your issue...
Important -
*All refund issued should be credited back to only to the original payment method through which order was placed on our system, refunding on other channel would not be possible.
*Refund time can vary up to 5-10 days depending upon your bank.
*Kindly open a support ticket at Support@Stunor.com before sending the return. Since sometimes, we might have a better plan to help you out of the situation. Returns sent without opening a support request at Support@Stunor.com will be rejected.
*No returns will be authorized 30 days after delivery. Returns within the 30 day limit may be assessed a 15% restocking fee. Returns should be in good condition and in their original condition to earn credit. Returns will be at the original purchase price less any restocking fee when all instructions are followed.
* A 15% restocking fee may be made on all goods returned. Return of goods without our confirmation may not be accepted.
You might have received the wrong size. All replacements at Stunor.com are processed within 1-2 working days. You are required to send us the photos of the shoes with the shoe size label or tag shown at Support@Stunor .com to be eligible for a correct exchange/replacement. We at Stunor promise a corrected exchange/replacement free! Isn't that amazing?
Note: If your exchange is processed, we suggest you donate the first pair of shoes to the needy (Salvation army, NGO's), or to anyone you might aware of who'd love them. We process your replacements at zero cost to you.
Note 2: You do not need to return the first pair you received to be eligible for an exchange to avoid any cost to you.
We accept order cancellation before the items get shipped, generally within 24 hours from the order placing time. If the order gets canceled before the shipment, a full refund will be credited back to your original payment method. However, once the item is shipped, it's out of our control and is in the hands of the courier, we would not be able to accept your cancelation request.
You must contact us as soon as possible at support@Stunor.com for the resolution of your issue, as sometimes it takes up to 48 hours for the shipment process.
If 24-48 hour has already passed and you failed to file a cancellation request at our support email that is support@Stunor.com, or your cancellation request is rejected. Then you should follow our return and refund policy mentioned below to be eligible for a refund.
If you have not received the order, there should be two conditions possible:-
- Courier Tracking Number Shows Delivered - However, you haven't received the order yet.
This issue generally occurs when customers have provided the wrong address. In this case, the courier delivers to the address which customer has provided while placing the order.
As mentioned in our shipping policy, Stunor.com is not responsible for orders delivered to the address which has an error from the customer's end.
Read more of Shipping Policy
I provided the correct address, but the courier delivered it to a different address.
However, if there is an error from the courier's end and they delivered the order to some other address, to a different address from the address you provided while placing the order! In this scenario, Stunor.com got you covered and a replacement should be issued. Please contact us at support@Stunor.com.
- Return to Back to Sender - The address you provided was incorrect. After trying a few times, the courier gave up on delivery and sent it back to us.
Courier sometimes fails to find or match the address provided by the customer. It generally happens due to an error in the address or the address provided is insufficient (not detailed) provided by the customer while placing the order.
In this, Stunor.com should not be held liable for a full refund, we may help to solve this problem by issuing a replacement. However to help the customers, sometimes Stunor.com may issue a replacement at sole discretion without any cost.
Return: New Like Shoes
(Valid for 30 Days After Delivery)
If an item is in a "new like" or "little-used" condition and needs to be returned, then it must be sent back to Soles4Souls (Non-Profit Organization) in order to be eligible for a refund at the below address.
Nonprofit Organization
Soles4Souls, Inc.
319 Martingale Drive
Old Hickory, TN 37138
or
We may offer you a partial refund as compensation where you can keep the item, you should open a support request at support@Stunor.com. We will be happy to resolve your issue.
Note: Kindly open a support ticket at Support@Stunor.com before sending the return. Since sometimes, we might have a better plan to help you out of the situation. Returns sent without opening a support request at Support@Stunor.com will be rejected.
Return: Size Does Not Fit
(Valid for 30 Days After Delivery)
If you have received the wrong size of apparel, do not hesitate to contact us at support@Stunor.com.
An issue like this surely fetches you a correct size at zero cost to you(customer). The only condition for eligibility is that you must file a complaint to us at support@Stunor.com within 30 days after delivery.
However, if you still want to return the item then you must send the item back to Soles4Souls (Non-Profit Organization) to be eligible for a refund at the below address.
All returns are made to a
Nonprofit Organization
Soles4Souls, Inc.
319 Martingale Drive
Old Hickory, TN 37138
Note :
1. Kindly open a support ticket at Support@Stunor.com before sending the return. Since sometimes, we might have a better plan to help you out of the situation. Returns sent without opening a support request at Support@Stunor.com will be rejected.
2. If your exchange is processed, we suggest you donate the first pair of shoes to the needy (Salvation army, NGOs) or to anyone you might aware of who'd love them. We process your replacements at zero cost to you.
Return: Defective or Damaged
(Valid for 30 Days After Delivery)
If you received a damaged or incorrect item (like you ordered a particular shoe and you have received another color or another shoe version). Then your case falls under this category.
Incorrect Item
- If the item you received is incorrect, you're eligible for FREE cost replacement (at zero cost to you). However, if you still desire to return the item, you shall contact us at support@Stunor.com within 30 days from the delivery date. Stunor.com support holds the right to ask for photographs of the item you received as proof of an error.
Defective or Damaged Item
- Minor-Defect: Well, it is quite understandable how frustrating it is since you have paid the full amount and expect the item in good condition. However, sometimes this kind of issue does occur.
For minor damages, partial refund as compensation (as an offer) if the item you received fulfills the functionality/look/fashion to your original payment method.
- Major-Defect:The item you received is majorly defective or damaged. We pledge to provide you a full free replacement at zero cost.
Nonprofit Organization
Soles4Souls, Inc.
319 Martingale Drive
Old Hickory, TN 37138
Note: Kindly open a support ticket at Support@Stunor.com before sending the return. Since sometimes, we might have a better plan to help you out of the situation. Returns sent without opening a support request at Support@Stunor.com will be rejected.
How Do I Get a Full Refund?
(Valid for 30 Days After Delivery)
To be eligible for a full refund item must be unused and in the same condition that you received it. It must also be in the original packaging.
You must send an item back to Soles4Souls (Non-Profit Organization) to be eligible for a full refund.
At the below address:
Soles4Souls, Inc.
319 Martingale
Drive Old Hickory, TN 37138
Your refund will be processed as soon as we receive your item and verified by a partner member at Soles4Souls.org.
Currently, all shoes returned are donated to Soles4Souls.org
Note: Kindly open a support ticket at Support@Stunor.com before sending the return. Since, sometimes we might have a better plan to help you out of the situation. Returns sent without opening a support request at Support@Stunor.com, will be rejected.
